Collecting your order

Most Hubs have one or two pick-up windows when members are expected to collect their bag. This is done so that Hubsters don't have 'traffic' all day, and they can get on with their day. That said, most Hubsters will allow for 'late pick-ups' so long as they know. If you don't get out of the office until late, you can make a permanent arrangement with the Hubster to collect at an agreed time. The key is good communication - so if you're running late, send your Hubster an SMS.

What if you forget to collect or cancel?

You can manage your orders online 8 weeks ahead, so you can suspend weeks when you know you're going to be away. However, if you have an active order and you don't collect it by the end of the collection window (nor tell your Hubster to let them know you're late), the contents of your bag will be donated to charity.

If you forget to cancel but let us or your Hubster know before the end of the collection window that you don't need the order, we will refund 30% of the cost of the order (and the contents will be donated to charity).

That may be painful (to you and to us!), but at least you know that your order has found a good home: usually via Meals-on-Wheels or the Salvo's soup kitchen, or through a local community or church-based charity.

More questions?

Give us a call on 1300 799 185 - we'd love a chat!