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Frequently Asked Questions

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Run a Hub (15)

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Easy, just follow this link and complete the form. Make sure you tick the Hubster box. We will then call you to discuss potential delivery days and pick-up times. We will also put your Hub location on the map, and … Continue reading


After you’ve done it a few times, the average Hub should take 40 – 60 minutes, plus another 10 minutes or so to pack any custom items. An average Hub means 10-12 bags taking around 45 to 50 minutes, and … Continue reading


In addition to some of your time, you will need: A covered space for packing – e.g. a carport, garage or veranda. Ideally you have internet access so you can download the packing list the day before. Regardless, we will … Continue reading


You will receive a discount on any fruit & vegetables purchased – either as Value Bag or as Custom Order – which depends on the number of bags packed that week. The discount is currently $4 per bag, and this … Continue reading


Yes, but they must be run from a ground level area – garage, laundry, car park – as we do not deliver upstairs or via elevators. We recommend asking the strata managers for permission – or at least inform them. … Continue reading


Absolutely! If you have permission from HR or management, and a space for packing – with reasonable trolley access to deliver the crates – a Workplace Hub can be very effective. If a canteen is not available, some space may … Continue reading


Do I need to do any heavy lifting? You will need to be able to lift a 15Kg crate off the ground and put it onto the trestle table for ease of distribution. That’s about as heavy as a 2-year … Continue reading


Every Hubster is responsible for maintaining the minimum numbers. We’ll provide support in the form of postcards, email templates and Facebook content – but you will need to make some effort to build and maintain Hub numbers. The minimum to … Continue reading


No problem, provided you have a back-up. We encourage Hubsters to identify a back-up Hubster as soon as possible. The Back-up can be someone else in the Hub, or a friend or neighbour. Ideally they do the packing at your … Continue reading


Any member who hasn’t collected their bag after the pick-up window, and hasn’t contacted the Hubster to make alternative arrangements, can be contacted via the Hubster login page on our website where their phone number is located. We ask the … Continue reading


There are many ways in which Hubs can help those in need of some extra support: Hub members can donate unwanted food into a charity box placed near the bags on collection day and donated. Hub members may elect to … Continue reading


Either that same day (or the following day), we collect the crates – including all cardboard and plastic inserts used for packing. This is either re-used or recycled.


We recommend you check your Home Insurance: most policies have 3rd party indemnity cover, which will cover hub members as well. Whilst the risk may be small, technically you can be held liable for ANY 3rd parties (including friends and … Continue reading


We are asking for 2 weeks’ notice to give us enough time to find a replacement Hubster. If you’ve already found a replacement Hubster yourself, try & get the new Hubster to pack with you at least once by way … Continue reading


Of course! We hope you continue to support Australian growers and manufacturers.


Community giveback (1)

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I want to donate my bag How do I do this? Send harvest Hub an email to info (at) harvesthub.com.au We will either let the order go through and have the contents sent to a family in need. OR We … Continue reading


About Harvest Hub (6)

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Harvest Hub is a social enterprise Food Network in Sydney that provides fresh, seasonal, Australian produce & groceries. We aim to purchase first from the Sydney Food Bowl.


I want to donate my bag How do I do this? Send harvest Hub an email to info (at) harvesthub.com.au We will either let the order go through and have the contents sent to a family in need. OR We … Continue reading


Realfood We are less concerned with the ‘cosmetics’; we buy with some superficial skin marks or some off shape, provided it has great flavour. This is the way it is grown without industrialised farming methods. The old fashioned way. We … Continue reading


Substance over Style So what fruit & veg can you expect from us? First and foremost, we make sure that anything we buy has great flavour.  No watery tomatoes, no wishy-washy apples – but old-fashioned tasty, crispy and very fresh … Continue reading


What FV expect from Harvest Hub? We aim to purchase as much local produce as we can. We make sure that anything we buy has great flavour. No watery tomatoes, no wishy-washy apples – but old fashioned tasty, crispy and … Continue reading


How we purchase for the Value Bag The Harvest Hub system is part art, part science when it comes to packing your order.  This is because you order most items by the piece (e.g. 8 potatoes), but we convert most … Continue reading


Good range of groceries The Grocery range has mostly been built by member request. We try to find the produce or grocery item. If the members like it, support it we keep it on. Some items cannot be bought within … Continue reading


Ordering online problem (1)

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If you can’t see the SAVE button at the bottom of the page you need to do two things: 1. Update your browser 2. Clear your Cache 1. All Browsers – Internet Explorer, Firefox, Torch, Mozilla etc need regular updating. … Continue reading


How to Order (15)

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How the Custom Bag works. The Custom bag allows you to choose what you want. All produce is ‘seasonal’ so items come into season then taken off when out of season. We never offer produce not in season as it … Continue reading

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Every Friday from around 5.30pm until Saturday 8am the cancel order page and Ordering page is OFFLINE. Over Friday night Anton and Jayne spend the night updating seasonal produce and creating the box based on discussions with our growers. We … Continue reading

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Is there an annual membership fee? No there is not. The initial Joining Fee pays for the insulation bag which is subsidised by Harvest Hub.


If you can’t see the SAVE button at the bottom of the page you need to do two things: 1. Update your browser 2. Clear your Cache 1. All Browsers – Internet Explorer, Firefox, Torch, Mozilla etc need regular updating. … Continue reading


LOGIN Harvest Hub To login for Harvest Hub you need to first REGISTER – JOIN NOW. You cannot login unless you have joined Harvest Hub. So, first select your nearest Hub by clicking on JOIN NOW. Select your Hub and … Continue reading


Custom Bag order adapted If you have a Custom bag and choose a Value Bag item from that week ie: carrots in the Value Bag the divvy on numbers of items of the Value Bag applies.  This means they are … Continue reading


Ordering cut-off times Cut-off times for Hub® ordering or suspending a bag. Sunday 6pm         delivery              Tuesday Monday 6pm         delivery              Wednesday Tuesday 6pm        delivery             Thursday Wednesday 6pm  delivery              Friday Thursday 6pm      delivery              Saturday


Change My Order When you login and have a Value Bag you will see these items. If you wish to subtract –  or add  + please do. EXPAND the right side See more products. When finished click on this line … Continue reading


Ordering fortnightly? Yes, you can order fortnighty. Just simply login and on the left panel is Cancel/Suspend Bag. Tick the boxes for the weeks you do wish a bag. Save and check confirmation email that dates are correct.


Can I change from Value bag to Custom bag? Yes, as often as you like. Simple click on the bag you wish. Remember a Custom Bag is empty and you need to fill it.


Bag published Saturday 8am? Over Friday night all items are updated and new items added. The Saturday newsletter at 8am shows these updates and it is then members can login and change orders or cancel bags until the cut-off of … Continue reading


What’s in a Value Bag? Each week Harvest Hub find what’s in season and good value. To View this week’s Value Bag and Specials. OR LOGIN and you will see the Bag. Desscriptions of the Specials are there also.


Online ordering only. Place your initial order when you register. We suggest a Value Bag small, medium or large. Every Saturday at 8am we publish the new Value Bag, Specials and update products. you login after 8am until your cut-off … Continue reading


What’s in a Custom Bag? Nothing. It’s empty and you fill it with the things you want. If you cancel a custom bag remember to login when you want the next order and fill the bag. You can add anything … Continue reading


A Custom Bag is EMPTY. You fill with what you want. SAVE and check SUMMARY. Is the order Correct? If not, go in and make changes and SAVE, check summary.


Picking up bag (4)

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About Collection from Hub Hubsters are volunteers and even though they receive a free bag for their effort, chasing up members who haven’t collected their order is definitely not part of the bargain!  In other words, a Hub is not … Continue reading


You have joined Harvest Hub. You will have received a Welcome email with Hub details. Pick up details are in this email.


Picking up eggs Eggs Just a reminder that Hubsters don’t pack the Value bag eggs. Either yourself or when sending someone to pick up your bag remind them please – Look for ‘List of Orders’ on top of box. Eggs are … Continue reading

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Late for pick up I’m late for pick up, what do I do? Phone your Hubster and let them know. The Hubster details are in your Welcome letter. If you do not have this and it is in office hours … Continue reading


About the Hub (9)

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About Collection from Hub Hubsters are volunteers and even though they receive a free bag for their effort, chasing up members who haven’t collected their order is definitely not part of the bargain!  In other words, a Hub is not … Continue reading


Dropping your bag back Each Saturday we publish the newsletter and recipes for the coming week. Use this as your Order reminder for the week. You’ll then have have plenty of time to amend your order – and drop off … Continue reading


Easy, just follow this link and complete the form. Make sure you tick the Hubster box. We will then call you to discuss potential delivery days and pick-up times. We will also put your Hub location on the map, and … Continue reading


You have joined Harvest Hub. You will have received a Welcome email with Hub details. Pick up details are in this email.


After you’ve done it a few times, the average Hub should take 40 – 60 minutes, plus another 10 minutes or so to pack any custom items. An average Hub means 10-12 bags taking around 45 to 50 minutes, and … Continue reading


Picking up eggs Eggs Just a reminder that Hubsters don’t pack the Value bag eggs. Either yourself or when sending someone to pick up your bag remind them please – Look for ‘List of Orders’ on top of box. Eggs are … Continue reading

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In addition to some of your time, you will need: A covered space for packing – e.g. a carport, garage or veranda. Ideally you have internet access so you can download the packing list the day before. Regardless, we will … Continue reading


You will receive a discount on any fruit & vegetables purchased – either as Value Bag or as Custom Order – which depends on the number of bags packed that week. The discount is currently $4 per bag, and this … Continue reading


My Hubster The Hubster is the person who receives all the orders for your Hub and divides them into your Blue Cooler Bag. Hubs are located in homes, schools, universities, churches, community centres  – just about anywhere. The Hubster divides … Continue reading


Late for pick up I’m late for pick up, what do I do? Phone your Hubster and let them know. The Hubster details are in your Welcome letter. If you do not have this and it is in office hours … Continue reading


Meet your Hubster Your Hubster is there to help. If you can’t pick up on time please have their phone number and call or text them. Always leave a message in voicemail. Your Hubster likes to know their neighbours and … Continue reading


Yes, but they must be run from a ground level area – garage, laundry, car park – as we do not deliver upstairs or via elevators. We recommend asking the strata managers for permission – or at least inform them. … Continue reading


What does the Join Fee cover? It covers the insulation bag which is subsidised, the customer service staffing, the weekly newsletter, the Hubster ongoing costs – set up, paper bags, etc.


Absolutely! If you have permission from HR or management, and a space for packing – with reasonable trolley access to deliver the crates – a Workplace Hub can be very effective. If a canteen is not available, some space may … Continue reading


JOIN NOW In order to see a local Hub to you. Go to the main website and on the left panel you will see JOIN NOW. Click on this then enter your postcode and locate the nearest hub to your … Continue reading


Do I need to do any heavy lifting? You will need to be able to lift a 15Kg crate off the ground and put it onto the trestle table for ease of distribution. That’s about as heavy as a 2-year … Continue reading


Every Hubster is responsible for maintaining the minimum numbers. We’ll provide support in the form of postcards, email templates and Facebook content – but you will need to make some effort to build and maintain Hub numbers. The minimum to … Continue reading


Why return insulation bag before Hub each week? The Hubster places the bags in order of dividing up the produce and needs them labelled and in order. When a bag is missing they have to find a crate, a plastic … Continue reading


How can I purchase a second bag? At the bottom of your order page is an area for you to purchase a second bag.


No problem, provided you have a back-up. We encourage Hubsters to identify a back-up Hubster as soon as possible. The Back-up can be someone else in the Hub, or a friend or neighbour. Ideally they do the packing at your … Continue reading


Payment Process (2)

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Payment processing Payments for that week’s order will be processed shortly after the cut-off via the debit or credit card nominated by you.So for example, if you cut-off for orders is a Monday 6pm then the charge is put through … Continue reading


What if card is rejected? If for any reason the payment is rejected, we will contact you as soon as possible – but we will charge an additional $4.50 dishonour fee to cover the cost of reprocessing the transaction. This … Continue reading


How to cancel a bag (13)

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What happens when I cancel a CUSTOM box? With a Custom box it repeats what you had the week before. So if you cancel a box it repeats a cancel. You have to login and fill it. If you have a … Continue reading

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Cut-off Times for ordering Value bag is published every Saturday at 8am. You have until your cut-off to change or cancel your order for that week. You can always login to cancel other weeks. Sun 6pm  – delivery Tuesday Mon … Continue reading


Suspending a Bag How to Cancel/Suspend a Bag. For this week – There is a red button, click on it “Cancel this week” and you will receive an email confirming cancellation. OPEN THE EMAIL and check the dates please. Other … Continue reading


Forgot to cancel my bag It is your responsibility to make sure you cancel the correct weeks. After cut-off we cannot cancel your bag as the orders go through straight away and we have paid for most of the produce/groceries … Continue reading


This is a Guide to suspending or cancelling a bag for this week screenshots. ALWAYS OPEN email confirmation and check there are dates there. Don’t assume please on SUBJECT of email. Login to your membership area. On left column at … Continue reading


CANCEL future week’s bag   The date range is published 8 weeks in advance so please note in diary.You will see: Note the red button is for Cancel this week. If you it that button you cancel THIS week. Check email, open … Continue reading

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I ticked wrong week to cancel order What if I ticked the wrong weeks and the order has gone through? If you tick the wrong weeks and an order is generated after cut-off for your Hub you can either: Organise … Continue reading


Changed mind re cancelled bag? You can change you mind before Friday so that a bag is generated over Friday night. Simply login and untick a box and SAVE. A bag should be generated for the Saturday 8am publication of … Continue reading


I Forgot to Cancel a Bag & don’t want it If you forget to cancel your order, it has been paid for, but you let Harvest Hub know this before the pick-up time that you won’t need your order that … Continue reading


How to cancel a bag for the coming week Please note: It is the responsibility of the member to correctly cancel their bags. 1. LOGIN and on the left panel is Cancel/Suspend Bag. Go into this area. 2. If after … Continue reading


Login in to your membership area. On left panel is Cancel/suspend a bag. Select the date ranges you wish. Tick boxes and SAVE. You will be sent a confirmation email. OPEN this and check date ranges are correct.


Yes, if before Cut-off for your Hub. Untick boxes and SAVE.


Suspend more than 8 weeks If you suspend a bag more than 8 weeks (that is continuously suspending bags) we reserve the right to suspend your membership so someone else can be in the Hub. Going Away? If you’re going … Continue reading


Order Issue (5)

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Have a note saying something missing. Sometimes a supplier might not be able to supply. In this instance we will write a note which the Hubster will put into your bag. We will then organise a credit to your account. … Continue reading


Quality guaranteed We check for quality three times before you receive it: The first check is when we receive the shipment from the grower (although this may be based on a few samples). The second check occurs when we re-pack … Continue reading


Missing from my order – no NOTE in my bag. Something is missing from my order. How do I tell Harvest Hub? First ask your Hubster. At the Hub or you can email to   credit.harvesthub (at) gmail.com When Hubster receives the … Continue reading


There is a spoilt item in my bag. GREENS – if there is a green item you need to put in a credit request withing 24hours of delivery. If you find your green has wilted simply pop in ice water, … Continue reading


Ongoing issue? Sometimes there is an ongoing issue which we are not aware of. Please do let us know then we can do something about it. It might be ordering, packing, pick up, payment etc. There can be numerous reasons … Continue reading


 

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