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Payment Process

Payment processing

Payments for that week’s order will be processed shortly after the cut-off via the debit or credit card nominated by you.So for example, if you cut-off for orders is a Monday 6pm then the charge is put through at midnight that night.

Please ensure that you have sufficient funds are available in your account, and that your card has not expired by the time we process your order. There is a courtesy email that goes out automatically some weeks before card expiry reminding you that your card will expire soon.

The card is rejected

If for any reason the payment is rejected, we will contact you as soon as possible – but we will charge an additional $4.50 dishonour fee to cover the cost of reprocessing the transaction. This will apply to any transaction that was rejected for reasons within your control such as: insufficient funds, incorrect expiry date or a new card that you haven’t registered yet in your profile.


What if card is rejected?

If for any reason the payment is rejected, we will contact you as soon as possible – but we will charge an additional $4.50 dishonour fee to cover the cost of reprocessing the transaction. This will apply to any transaction that was rejected for reasons within your control such as: insufficient funds, incorrect expiry date or a new card that you haven’t registered yet in your profile.


 

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