Frequently Asked Questions
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About Harvest Hub
Harvest Hub is a social enterprise Food Network in Sydney that provides fresh, seasonal, Australian produce & groceries. We aim to purchase first from the Sydney Food Bowl.
I want to donate my bag
How do I do this?
Send Harvest Hub an email to info (at) harvesthub.com.au
We will either let the order go through and have the contents sent to a family in need in your neighbourhood. OR
We will cancel the bag, charge you manually and send it to a family in need elsewhere.
It is so appreciated giving to members of your community this way.
We are less concerned with the ‘cosmetics’; we buy with some superficial skin marks or some off shape, provided it has great flavour.
This is the way it is grown without industrialised farming methods. The old fashioned way.
We have to sometimes remind ourselves that fruit and vegetables are grown outside in soil, and are subject to sun, rain, hail and wind, insects and other fauna – so it’s little wonder that not every apple is perfectly round and unblemished.
Beetroot, for example, will have pits and bumps as the weather will influence the part striking above the ground.
Substance over Style
So what fruit & veg can you expect from us?
First and foremost, we make sure that anything we buy has great flavour. No watery tomatoes, no wishy-washy apples – but old-fashioned tasty, crispy and very fresh fruit & veg. In fact, our fruit is so fresh that it often needs a few days ripening.
We are less concerned with the ‘cosmetics’ : we sometimes buy produce with some superficial skin marks or some odd shape, provided it has great flavour. We sometimes have to remind ourselves that fruit and vegetables grow outside (mostly), in soil, and are subject to sun, rain, hail and wind, insects and other fauna – so it’s little wonder that not every apple is perfectly round and unblemished! Beetroot, for example, will have pits and bumps as the weather will influence the part striking above the ground.
Lastly, we tend to go for smaller fruit & veg – for a few reasons:
- Small is beautiful – and usually tastes better. Many large apples for example have been subject to excessive fertiliser and drip-irrigation, which has literally watered down their flavour;
- Small fruits are better suited for kids’ lunch boxes;
- Smaller fruit helps with portion control: how many times haven’t we had half avocadoes or bananas browning up in our fridge?
What FV expect from Harvest Hub?
We aim to purchase as much local produce as we can.
We make sure that anything we buy has great flavour. No watery tomatoes, no wishy-washy apples – but old fashioned tasty, crispy and very fresh fruit & veg. In fact, our fruit is so fresh sometimes that it needs a few days ripening.
We do not store. In that day and out. Can’t get fresher.
We also aim to get as much ‘sprayfree’ produce when available. The aim is to cut chemicals down. There is no marketing hype just transparency about where, what and from whom we buy produce.
How we purchase for the Value Bag
The Harvest Hub system is part art, part science when it comes to packing your order. This is because you order most items by the piece (e.g. 8 potatoes), but we convert most Hub orders to a weight when we pack them in our warehouse. We do this because it’s much quicker to weigh say 6.5Kgs of potatoes for a Hub than to count 73 spuds. However, when we create the packing list for the Hubster, we convert most things back to items (e.g. 8 potatoes again). In the process, we work with average weights – but averages can (and usually do) vary a little. As a result, in some weeks you may receive fewer items than you ordered (but usually still producing the right weight, give or take), and in other weeks you’ll receive more items than you ordered.
So this means the Seasonal Value Bags are weight based not on number and are within a range.
Numbers are an indication only. Sometimes you will get more other times less as the size of the produce at the Hub will vary.
Good range of groceries
The Grocery range has mostly been built by member request. We try to find the produce or grocery item. If the members like it, support it we keep it on.
Some items cannot be bought within Australia so we will in these cases purchase imported. On rare occasions we will offer the Australian and imported versions.
The produce is in that day and out so suppliers do not always have the produce available. In this case we will credit your account.
If you have something you’d like us to source please let us know.
info (at) harvesthub.com.au